[LINK] shafted by my ISP [iinet]: how often does this happen in Australia?

[Jeremy Visser]

On 21/10/2013, at 4:23 PM, Andrew Thornton <secretelf77 at gmail.com> wrote:
> I may have been incorrectly given a shaped profile.
> 
> I disagree that this is a technical issue.


As someone who works for an ISP, and (just maybe) knows a thing or two about these kinds of issues -- if a shaping profile was incorrectly applied, how is that *not* a technical issue?