[LINK] another dangerous IT system fail

[Jan Whitaker]

http://www.theage.com.au/technology/technology-news/hospital-in-chaos-over-new-booking-system-20140331-35u9w.html

When it comes to health matters, particularly with a major trauma and 
cancer hospital, you just gotta get even the most 'mundane' systems 
right. This one wasn't. From the article, it seems the human factors 
were ignored (language, holidays, reliance on the post). It's 
fortunate for the company that built this system that they weren't 
named. At least their reputation is somewhat protected for now.

Jan


Melbourne, Victoria, Australia
jwhit at janwhitaker.com

Sooner or later, I hate to break it to you, you're gonna die, so how 
do you fill in the space between here and there? It's yours. Seize your space.
~Margaret Atwood, writer

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