[LINK] Telstra experience today

[Nick Ross]

I do this regularly, not least because my online banking has three separate
entries for Telstra. They normally are very good about these things. The
problems really occur when departments start passing you off to other
departments and you go around in circles.

N


On 21 July 2014 16:28, Jan Whitaker <jwhit at janwhitaker.com> wrote:

> I just got my Telstra landline bill saying it was overdue. Outrageous
> (I thought). I am quite meticulous about paying my bills. Looked at
> my last bill, yep there's the receipt number I had written on it. Go
> into my online banking, looking for payment while waiting on phone
> for bank to answer to explain why it didn't go to my phone bill.
> Dammit, I have a ref number.  Guess what. I messed up and paid my
> Internode account (via net banking) instead of Telstra. The two were
> next to each other on the pick list. Thank god I was still on hold
> and could hang up before totally embarrassing myself.
>
> But wait, there's more.
>
> I have joined the tweeps on Twitter, so I thought I'd give Telstra a
> kudos because they didn't charge me an overdue charge. Yeah, I
> checked the last bill and this one. No extra $15. So I tweeted this
> as a good news report about Telstra, figuring we all need a few right
> about now. And within minutes I had a response back from Scott at
> Telstra saying 'No problems!'. Yes, companies with any smarts are
> watching their twitter feeds. Office Works does, too, if you have any
> issues with them.
>
> There you go.
>
> Jan
>
>
> Melbourne, Victoria, Australia
> jwhit at janwhitaker.com
> Twitter: JL_Whitaker
>
> JL Whitaker
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