[LINK] Telcos still charging for 1800 calls

[Craig Sanders]

On Wed, Feb 18, 2015 at 07:59:00PM +1100, JanW wrote:
> At 07:49 PM 18/02/2015, Stephen Loosley you wrote:
> > A Vodafone spokeswoman told AAP that customers wouldn't pay out of
> > pocket for 1800 calls until they exceed the cap on their plan.
> >
> > "We're confident that Vodafone offers market-leading plans that meet
> > a broad range of customer needs," the company said in a statement.
>
> That's daft. They're still charging for the calls as against the
> plan. It's more confirmation that PR people don't take maths
> classes. Ridiculous.

that's an interesting way of looking at it. i see it as proof that
telcos deliberately and illegally rip off their customers, and that PR
people are professional liars without even a trace of integrity.

it's not daft, it's profitable. and, as always, it's the poor and those
least able to afford it who pay - someone who is calling centrelink to
find out why their pension or dole payment hasn't been made simply can't
afford to pay 90c per minute to listen to hold muzak for half an hour
and then more time explaining to a succession of call centre flunkies
what the problem is. it could easily cost $30 or $50 or more just to
resolve a problem, and that is a HUGE amount of money for someone living
below the poverty line....it's an additional expense that could see you
living on 2-minute noodles for 3 meals a day for a week or getting evicted
or worse.

craig

-- 
craig sanders <cas at taz.net.au>

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