[LINK] Support Desk Fail

[Robert Hazeltine]

Hi

I approached the Support Desk of a well known, Australian IT company which was founded in 1996 for support with a broken SSL certificate chain on my website.  This became apparent with recent upgrade of browsers.  I had obtained my existing SSL certificate following the protocols.

They wanted to provide me with a replacement SSL certificate without a CSR, and offered me an URL as the solution when I turned them down.  To add insult to injury, the URL was one I used to help diagnose my problem.

How has our IT been reduced to this level, and what redress do I have?

Robert Hazeltine