[LINK] Support Desk Fail

Karl Auer kauer at biplane.com.au
Sat Jun 16 22:44:17 AEST 2018


On Sat, 2018-06-16 at 18:55 +1000, Robert Hazeltine wrote:
> A bit more background: I obtained the domain name and SSL from
> them.  I had previously obtained a static IP from my ISP, and so have
> my own LAN.  I have a redirect from http to https in place.

So... your website runs on your own hardware? It's not hosted?

If so then I'm pretty sure LetsEncrypt is what you want for the cert,
unless you have very complicated requirements. Read up on it on the
LetsEncrypt site.

> I not sure why they wanted to replace the valid certificate they had
> provided earlier with one generated without my CSR.  On following up
> on this they then came back that it was a “parked domain”.  So far I
> have not been able to have the Desk escalate the case. 

I don't understand what they are on about, and doubly not if the domain
actually leads to a working website. It could just be a
misunderstanding, but if they are not showing interest in helping you
then you need to move on anyway.

Your best bet is find a new domain registrar (VentraIP would still be
my recommendation, but I am sure there are many fine alternatives) and
transfer the domain to them. Then you can get a new certificate,
install it on your website and forget the old lot. Ideally you would
revoke the old certificate; Google "how to revoke an ssl certificate"
plus the name of whomever got you the cert.

Otherwise all you need is the domain password.

Regards, K.

-- 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Karl Auer (kauer at biplane.com.au)
http://www.biplane.com.au/kauer
http://twitter.com/kauer389

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