[LINK] PayPal security and account verification

Ivan Trundle ivan at itrundle.com
Mon Mar 18 20:21:49 AEDT 2019

Thanks for the responses so far: I may well contact the bank directly, but I’m not sure that this places any pressure on PayPal to resolve the issue. And I do speak German, so that’s not an issue for me (but it seems to be for PayPal).

That aside, I note that PayPal now prevents me from trying to log in using this person’s credentials by not offering to send a message to the phone number (which is masked so impossible to see). This is either promising, or the system prevents multiple attempts which only annoy the user (not me). 

Still amazing that an organisation like PayPal is so ill-equipped to deal with this kind of thing, or simply doesn’t care.

I also note that my email messages to PayPal are now being ignored. I’ll give it a few more days to see what transpires.

A shame also that their system doesn’t allow emails to be sent from an authorised email address into their system (I have to use their web interface).

> On 18 Mar 2019, at 9:42 am, Karl Auer <kauer at biplane.com.au> wrote:
> On Mon, 2019-03-18 at 08:19 +1100, JLWhitaker wrote:
>> how about contacting his bank? They may be interested in Paypal not 
>> providing accurate customer information for funds transfers. It
>> wouldn't surprise me if German banks are more concerned about
>> Identity theft matters than an American company.
> And don't worry about the "language problem" - most Germans can speak
> English, and most bank staff speak it very well indeed.
> Regards, K.
> -- 
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