[LINK] Anyone having NBN connection problems?
Dr Bob Jansen (in Korea)
bobjtls at gmail.com
Fri Mar 29 10:01:18 AEDT 2019
similar issues at our end.
We had NBN successfully connected to one of the two ADSL2 lines to our
premise and it worked like a dream for two days. However, in connecting
our line, someone (NBN/TPG?) disconnected the second ADSL line servicing
a separate appartment in our building. So, TPG sent out a techie to sort
this out and he disconnected our NBN line by just cutting through the
twisted pair. I went out to complain and he reconnected the twisted pair
but our NBN has effectively been down since then.
We have had many visits by techies from both NBN and TPG to no avail.
Everytime I call TPG ( >30 minutes waiting time) or talk to a TPG/NBN
techie I have to explain the situation again and again and again.....
They don't seem to communicate at all, neither internally within TPG nor
between NBN and TPG.
I explain and provide evidence that our NBN service demonstrated 45MBps
download but no upload at all. I provide screen shots of Ookla's
results. Do they read them, no idea?
Up to yesterday, we were told the issue was that ADLS2+ and NBN
interfere with each other when communicating down the same cable (we
have a ten pair cable from the pit to an MDF inside our building).
I keep explaining that everything worked OK until the TPG techie cut
through the twisted pair providing our NBN service. No one listens or
has even checked the pit.
Yesterday, our tenant had his ADSL service upgraded to NBN, or at least
they tried. It would not work at all. Provided explanations,
1. the connection of our premise to the network has been badly designed,
the cable runs are too large, we are connected to DPU's more than 100
meters away despite their being spare slots on closer DPUs.
2. the cable is too old. Apparently it is German cable which has not
been used for many years now.
3. hardware errors on our equipment despite it having been replaced already.
4. when a techie comes, they fix the nearest thing they see and then
disappear without waiting to see if that solves the problem. After such
repairs, it takes anything from 30 minutes to a few hours for the
equipment to sync itself to the network, etc. So far, every time they
go, no service and a long wait for another appointment.
The funny thing is, when yesterday's NBN techie lifted up the lid of the
pit and pulled out the connection box and did whatever they do, we
suddenly got good NBN service (35mbs/17mbs). They put it back and our
service dropped out. Now I would have thought that this would be a
wakeup moment but no, not really.
Last night I was called by TPG (we now have a specialised case
manager......in the Phillipines. Nice person but seemingly unable to
affect anything). He has raised the severity of this problem, since now
two customers are affected, with his management and they have raised it
with NBN management. So, we wait whilst another techie comes out,
totally unprepared for what the problem is.
I can not explain, and neither can anybody else I have asked, why our
service shows 45mbs download and no upload. They blame each other and/or
the hardware. If it was hardware, I would expect the same degradation on
both upload and download and it doesn't explain yesterday's spirited yet
limited revival with no change to any hardware inside our premises. When
I raise this, all I get is waffle. I raised the pit/connection issue,
all I get is waffle. All I get is waffle, waffle, waffle.......
We have obtained a Vodafone smart modem, it has a SIM card backup
facility, so we at least have internet via the mobile phone network. We
have stopped the TPG payment until this issue is resolved.
So, the lesson for would be NBN'ers. Make sure your service provider
offers a backup route and this, unfortunately, means using a telco, like
Telstra, Optus or Vodafone, cause the NBN will go down. They have smart
modems like the Vodafone one. The cost of the backup service, at least
via Vodafone, is no more than your NBN plan. So, we get unlimited data
for $70 per month (we signed up for the 50MBS plan).
All in all, a complete cockup. Thank you Malcolm Turnbull for insisting
yesterdays technology is perfect for implementing tomorrow's broadband.
I really miss you in any decision making position related to technology.
As an aside, we have returned from a five year stint in Seoul. There, if
you want internet, it takes all of 30 minutes before a techie's head
appears above your balcony, with a fibre cable in his grasp ready to
connect to the box next to your TV. Speed 60-70mbs up and down, no data
limits, includes IPTV, cost ~$20 per month.
On 29/3/19 8:57 am, JLWhitaker wrote:
> In case you missed it on ABC News website. This poor guy in South
Dr Bob Jansen
Turtle Lane Studios Pty Ltd
122 Cameron St, Rockdale NSW 2216, Australia
Ph (Korea): +82 10-4494-0328
Ph (Australia) +61 414 297 448
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