[LINK] What is hyper-automation?

[David Lochrin]

On 2020-07-10 10:03, Kim Holburn wrote:

> The firm further clarifies that “hyper-automation often results in the creation of a digital twin of the organization (DTO)” which in turn enables  organizations “to visualize how functions, processes and key performance indicators interact to drive value.”

Er, clarify that again?  If an organisation's operations are hyper-automated, then surely that _is_ the organisation.  Where's the twin?

> “A real-world example of hyper-automation in my industry—cloud communication—is the use of RPA and AI in call centers to automate processes such as mouse clicks and application launch to help an agent quickly pull information about a client from multiple systems,” explains Yonatan.
> 
> “When a customer calls in, an agent must aggregate information from various systems to get a complete customer profile. With the hyper-automation tools handling the process, the agent doesn’t have to keep switching between several applications, and the process is faster,” Yonatan adds.

Or perhaps the organisation's traditional systems need to be reviewed.  Using AI to hide architectural problems in an organisation's business systems sounds to me like a good path to chaos because management will lose understanding & control of their own business.

David Lochrin