[LINK] .nsw.gov.au and privacy

[David]

On 2020-03-04 14:34, Scott Howard wrote:

> Yes, there should absolutely be controls in place (and there are) - but that's different to simply saying "no cloud providers".

I wasn't suggesting there be no cloud providers because it's better to keep discussions like this at a system-requirements level rather than implementation.  But I'm certainly prepared to argue for effective data security which can be enforced in the Australian legal jurisdiction (?!!).

I don't think we can trade off privacy on the grounds that some technology is so last century.

David

-----------
> On Tue, Mar 3, 2020 at 5:22 PM David <dlochrin at aussiebb.com.au> wrote:
> 
>> I have no desire for an account with Salesforce.com, which is a "customer
>> relations manager" and marketing company apparently based in San Franscisco.
>>
> 
> You likely have dozens of "accounts" with Salesforce, but calling it a CRM
> system is a bit like calling the Sydney Opera House a Karaoke club.
> 
> Salesforce is the largest software-as-a-service in the world, and is used
> by thousands of companies - for some CRM activities as you've stated, but
> for many others as a development platform for other customer-based service
> systems - like Service NSW - and so much more. You likely interact with
> Salesforce (or SFDC as it's often called - Salesforce Dot Com) dozens of
> times a week without actually knowing it.
> 
> So much for privacy, it's pretty clear all residents personal information
>> id held offshore.
> 
> 
> What proof do you have of this?  Salesforce has datacenters (physical,
> co-located, and/or cloud-based) in countries all around the world -
> including Australia.  I don't know that Service NSW is using one in
> Australia, but I would strongly suspect they are.
> 
> 
>> Why is there no mandatory requirement for all personal information to be
>> held solely in Australia and under the direct control of Government?
>>
> 
> Depends what you mean by "Direct Control', but if you are ruling out cloud
> service providers of various forms (such as Salesforce), then I damn well
> hope not.  Such a rule would put Australian Government IT back into the
> last century.
> 
> Yes, there should absolutely be controls in place (and there are) - but
> that's different to simply saying "no cloud providers".
> 
>   Scott
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