[LINK] Canberra's My Digital Health Record

Bernard Robertson-Dunn brd at iimetro.com.au
Thu Nov 17 14:46:25 AEDT 2022

I just tried to sign up for MyDHR.

I can't tell if the CAPTCHA works because it won't accept my Medicare 
Number (Enter a valid value)

I've tried multiple ways:

Type in the full 10 digit number with no spaces (The data input field 
obfuscates the number, replacing the digits with *)

Type in the full 10 digit number with spaces

Type in the 9 digit number with and without spaces

Type the number (10 and 9 digits) into a text file to check accuracy and 
paste into the data input field

No luck.

At least there is a valid looking email address to ask what to do next.


On 16/11/2022 9:37 am, Bernard Robertson-Dunn wrote:
> and, as if by magic, the email address has been fixed. I'll try 
> signing up again, the CAPTCHA issue has also probably been sorted.
> On 15/11/2022 5:42 pm, Bernard Robertson-Dunn wrote:
>> Have any other Canberran's tried signing up for the new MyDHR?
>> I just tried signing up.
>> I filled in all the personal details, ticked the "I'm not a robot", 
>> identified the traffic lights, got an OK from the CAPTCHA, clicked 
>> next and waited.
>> The response was "You must answer the CAPTCHA." in red.
>> After five tries I looked for some way to get support. In the FAQ it 
>> says:
>> Who do I contact if I have further questions?
>> Email us at MyChartSupport at DoNotUse.DoNotUse or call our MyDHR 
>> Patient Support Line at (02) 5124 5000
>> At that point I gave up, I'm not going to waste my time sending an 
>> email to MyChartSupport at DoNotUse.DoNotUse



Bernard Robertson-Dunn
Canberra Australia
email: brd at iimetro.com.au

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