24/7 business means 24/7 business (was Re: [LINK] Fwd: Census Config [Was: Personal comments on the eCensus form])

[Jan Whitaker]

At 10:43 AM 3/08/2006, Stilgherrian wrote:
>Now they're distributing their products online, we're seeing teachers
>downloading teaching materials at 10pm to prepare tomorrow's lesson. If they
>have a technical glitch, they need support right then -- and that's
>something a husband-and-wife business just isn't used to dealing with.

I have a friend in the US that wrote a program that is used all over the 
world, including most Australian university libraries. It's not unusual to 
get emails from him in the middle of 'his' night when he's doing customer 
support for people over here.

I reckon this is the perfect place to implement an expert system, 
particularly for common problems. FAQs are passe, so there should be 
something a bit more applet like.

Jan


Jan Whitaker
JLWhitaker Associates, Melbourne Victoria
jwhit at janwhitaker.com
business: http://www.janwhitaker.com
personal: http://www.janwhitaker.com/personal/
commentary: http://janwhitaker.com/jansblog/

'Seed planting is often the most important step. Without the seed, there is 
no plant.' - JW, April 2005
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