[LINK] Triple Oh calls :)

[Martin Barry]

$quoted_author = "Adam Todd" ;
> 
> Just wondering if anyone knows anything about 000 calls.
> 
> How they are answered, routed and recorded.
>
> Who answers them, who answers the transfers.

In the first instance they are answered by a 000 call centre. This used to
be run by Telstra, don't know if it still is.

They are then routed to the appropriate service in the appropriate state.
 
 
> Who holds the recordings.

There is a recording of the initial 000 call centre handling to ensure
review of the redirection taking place. Then there is recording at the
terminating call centre for the rest of the call.

 
> Where the recordings end up.  How long they are kept.

Not sure where they are archived. Stored for statute of limitations period
and probably longer.


> I have lots of conflicting information from every part of the process 
> including ACMA and material I obtained under subpoena today.
> 
> I figure if "they" don't know.  Maybe someone else does.

All the above information was gleaned in a visit to the Ambo call centre in
Charlestown, NSW just before they moved into it in 1998.

hth
marty

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