[LINK] A consumer's experience ... Was: Phone line down

[Jan Whitaker]

At 05:25 PM 6/04/2007, David Boxall wrote:
>Come to think of it, that's brilliant.  To avoid compensation 
>claims, just be such obnoxious arseholes that nobody wants to have 
>anything to do with you.  As a shareholder I see merit in that.  As 
>a customer on the other hand ...

Actually, the front line guys in my area are pretty good and thorough 
whenever I've had dealings with them. When my ADSL was connected, a 
Telstra job, the tech came by the house and told me because he wanted 
to explain why my phone had cut out when I was in the middle of a 
call. Another time, my phones were chirping instead of ringing and no 
one was there. It took a couple days for the guy to show, but he 
spent at least an hour or two testing. Turned out it was a bad 
connection at the switch and nothing in my house.

Now, that doesn't excuse the office customer 'service' (sic) staff or 
people not keeping appointment.

Jan

Jan Whitaker
JLWhitaker Associates, Melbourne Victoria
jwhit at janwhitaker.com
business: http://www.janwhitaker.com
personal: http://www.janwhitaker.com/personal/
commentary: http://janwhitaker.com/jansblog/

'Seed planting is often the most important step. Without the seed, 
there is no plant.' - JW, April 2005
_ __________________ _