[LINK] A consumer's experience

[Jan Whitaker]

At 02:46 PM 7/04/2007, Rick Welykochy wrote:
>The thing is, I signed up for a year, and now would have to pay $100
>to break the contract. I wonder if I am within my rights to simply
>churn, not pay breakage fee and wish them a not so fond goodbye?
>(I suspect their problems are because of Optus, but, hey, that's
>not my problem!)

I would think you would have grounds for non-performance. Start with 
them with a complaint and see if they can rectify. If not, ratchet up 
to Fair Trading or TIO.

Out of curiosity I just checked my connection up time. Last I looked 
it was over 1200 hours of continuous connection. But now it says 91 
hours. I got a report saying there had been a reconnect a few days 
ago. That must have been it. I missed it happening.

I've been with Internode since November and haven't looked back. 
Billing happens with a pay anybody arrangement from my account 2-3 
days before billing. There have been a few DNS glitches, but that 
sorts itself out pretty quickly, which tells me their sysadmins are 
on the ball. Download performance is always at the high end, unlike 
my experience with TSN previously. Tons of overhead traffic for my 
needs for the price. So far, excellent!

Jan


Jan Whitaker
JLWhitaker Associates, Melbourne Victoria
jwhit at janwhitaker.com
business: http://www.janwhitaker.com
personal: http://www.janwhitaker.com/personal/
commentary: http://janwhitaker.com/jansblog/

'Seed planting is often the most important step. Without the seed, 
there is no plant.' - JW, April 2005
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