[LINK] A consumer's experience ... Was: Phone line down

[Brenda Aynsley]

rchirgwin at ozemail.com.au wrote:
> That accords with my experience, Jan. More specifically, the "real 
> Telstra" techs are efficient, knowledgeable and helpful. And their life 
> is a misery of ambulance chasing, because they spend way too much time 
> undoing the work of incompetent contractors ... last week, the latest 
> contractor outrage resulted in a three-day outage for 600 customers of 
> the Petersham exchange (including me).
> 


incompetent or untrained?  I suspect the latter.  I refuse to believe 
that people would rather do a bad job than a good one.  I think its 
easier too to do the right thing than the wrong thing, or maybe I'm just 
naive?  so if I am right, who's fault is that?  Gosh let me see ... who 
trains contractors? perhaps the client in part, gee that would mean 
Telstra then?

Yep that sounds about right.

cheers
brenda


-- 
Brenda Aynsley, FACS, PCP
Director Oz Business Partners http://www.ozbusinesspartners.com/
Mobile:+61(0) 412 662 988 || Skype: callto://baynsley
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Chairman Pearcey Foundation, SA Committee www.pearcey.org.au
Immediate Past Chairman ACS SA Branch www.acs.org.au/sa