[LINK] A consumer's experience ... Was: Phone line down

[Adam Todd]

There are people who excel at doing a bad job really well.  Or begin good 
at doing a bad job.  Then there W George.


At 06:12 PM 7/04/2007, Brenda Aynsley wrote:
>rchirgwin at ozemail.com.au wrote:
>>That accords with my experience, Jan. More specifically, the "real 
>>Telstra" techs are efficient, knowledgeable and helpful. And their life 
>>is a misery of ambulance chasing, because they spend way too much time 
>>undoing the work of incompetent contractors ... last week, the latest 
>>contractor outrage resulted in a three-day outage for 600 customers of 
>>the Petersham exchange (including me).
>
>
>incompetent or untrained?  I suspect the latter.  I refuse to believe that 
>people would rather do a bad job than a good one.  I think its easier too 
>to do the right thing than the wrong thing, or maybe I'm just naive?  so 
>if I am right, who's fault is that?  Gosh let me see ... who trains 
>contractors? perhaps the client in part, gee that would mean Telstra then?
>
>Yep that sounds about right.
>
>cheers
>brenda
>
>
>--
>Brenda Aynsley, FACS, PCP
>Director Oz Business Partners http://www.ozbusinesspartners.com/
>Mobile:+61(0) 412 662 988 || Skype: callto://baynsley
>Phone:08 8357 8844  Fax:08 8272 7486 Nodephone:08 7127 0107
>
>Chairman Pearcey Foundation, SA Committee www.pearcey.org.au
>Immediate Past Chairman ACS SA Branch www.acs.org.au/sa
>
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