[LINK] telstra must be desparate

[grove at zeta.org.au]

On Mon, 16 Apr 2007, Jan Whitaker wrote:

> Just had a telemarketing call from Telstra. Used my first name, full, not Mrs 
> Whitaker, which is always a dead giveaway. I asked why she was calling. She 
> said to check to see if everything with my account was going all right. I 
> said: Just fine. Her: What? Me: just fine. silence. Her: would you like me to 
> go over your account? Me: No. Me: <sound of phone being hung up>
>
> So get ready for the rush to check your 'satisfaction'.


I had one of these last week.

I got offered all kinds of services like DVD's and phone plans, 
none of which I was interested in.

Then I was asked if I'd like to use the online billing thingy. 
I said yes to this, since I thought it might be useful.

Anyway, her PC froze up and I took my chance:

T:  "sorry, but I am trying to add you, but the computer is not responding"

R: "You're using a PC aren't you?"

T:  "Yes"

R:  "You're running MS Windows?"

T:  "Yes"

R:  "You are using Internet Explorer"

T:   "Yes - but how do you know?"

R:   "I can see you!"


Then she said said that she'd have to call me back tomorrow, since 
it had then crashed completely.

And she did!   Her voice changed from being very business like 
to a bit shakey after the "I can see you"  bit ;)


rachel

-- 
Rachel Polanskis                 Kingswood, Greater Western Sydney, Australia
grove at zeta.org.au                http://www.zeta.org.au/~grove/grove.html
 	"They who would give up an essential liberty for temporary security,
 	deserve neither liberty or security" - Benjamin Franklin, 1759