[LINK] QANTAS moving IT staff to India. Any ACS response??

[Adam Todd]

At 12:53 PM 10/02/2007, Howard Lowndes wrote:
>>y take on this second round of outsourcing (offshoring) and the Internet 
>>is that it is more to do with sourcing managed information systems such 
>>as call centres, hr and finance information systems than sofware 
>>development. Only Eight years later than I thought see  Service Delivery 
>>over the Internet <http://www.ramin.com.au/marg/services.html>
>
>There was a program on ABC late the other night about call centres in 
>India "Diverted to India" (I think).  It seems that some of the companies 
>are headed up by Australians.

I watched that and kept laughing during the "Training" phase about Australia.

I have NEVER in my life had anyone call me on the phone and say "G'day 
mate, how ya going" EVER!

If someone did I'd think it was Russell Crowe!

My gawd, did you see some of the crap they were "teaching".

Oh and the picture of the beach they were suppose to guess as Bondi, was in 
fact a picture of the Gold Coast!

That was SO funny!

I'd love to get a copy of the program just for the sake of laughing!


Mind you, I have to admit, '3' send their support and customer calls to 
India and I've never had anything but a pleasant experience.  None of the 
operators have EVER tries to impress upon me they aren't in India.   They 
must have two centres in different parts, because one is apparently near 
the beach and another looks at some mountains.

Whist they operators are waiting for answers to my always most challenging 
questions, we chat about culture and differences.  I even got a recipe for 
an Indian specialty dish once :)

I guess it depends on the attitude of the service provider.  '3' don't try 
and hide behind false hoods.  I appreciate that.  Even when asking what an 
operators name is, they always give me an Indian name.  Unlike in that Doco 
where they have their "American" or "Australian" name.  Mind you some of 
those Indian names are a right pain to spell!  But it's fun learning to 
pronounce them!

There was one other service that transferred me to an Indian call centre, I 
reported this to link some years ago.  Not only was I mislead about where I 
was connected to, but they tried to bluff with all the "slang" and 
geographical stuff they had been taught.

Of course it fell flat because it was just plain wrong.


And for a bit of fun, a Director in Belgium sent this to me the other day:

> >I was quite amused by this though:
> >http://www.i-am-bored.com/bored_link.cfm?link_id=21629


I'm sure you'll all enjoy it!  I was horrorfied!