[LINK] Fwd: Do Not Call Register Complaint [number]

[Jan Whitaker]

Linkers, here's a real-life DNC case.

Background:
I got a call from a company, told them I was on the DNC, not to call 
me blah blah. It was from a company, not exempt.
Decided to file a complaint. Went to the ACMA website, found the link 
to the register complaints area, filled in the form.
Got a letter from ACMA that my phone was registered to my 'business' 
and was not eligible in that way. Not sure how they got that idea. I 
don't think I would have put my business on my registration details. 
But they posted me a form to fill out to sort out the situation, 
which I sent back.

This arrived today:

>Delivered-To: janwhita-jwhit at janwhitaker.com
>Date: Wed, 26 Sep 2007 10:46:53 +1000 (EST)
>From: dncreferrals at acma.gov.au
>To: jwhit at janwhitaker.com
>Subject: Do Not Call Register Complaint [number]
>
>Dear Ms. Whitaker
>
>Thank you for your complaint regarding the call you received from 
>[company] after you registered your telephone number on the Do Not 
>Call Register.
>
>The Australian Communications and Media Authority (ACMA) has 
>received a number of complaints about the abovenamed organisation 
>and is currently undertaking formal action to monitor the 
>organisation and gather evidence to support a full 
>investigation.   An investigation will take some time as obtaining 
>probative evidence of alleged breaches must be done carefully and 
>can be a lengthy process.
>
>If you receive further calls from this business which you believe to 
>be telemarketing calls, please lodge a further complaint by calling 
>1300 792 958 or completing a complaint form at www.donotcall.gov.au. 
>While we appreciate that this takes time, your action in this regard 
>contributes to the profile ACMA is able to compile and the action 
>ACMA is ultimately able to take. Complaints which are not lodged via 
>the online complaint form or by calling 1300 792 958, will not be 
>investigated as ACMA requires specific information to support formal 
>investigations.
>
>Yours sincerely
>
>
>Telemarketing Investigations Section
>Id: OW


What I was pleased to see were:
- they closed the loop and let me know my number was now properly 
registered [I think it was already because TM calls had all but disappeared!]
- that even though the number wasn't compliant to ACMA, they still 
took my complaint on board and are pursuing
- that without a great deal of detail from me, they still took the 
complaint on board, merely with the name of the organisation and 
without the 'who called' name, phone number, etc.

This may be a govt program that works. Will keep link posted if there 
are further developments.

Jan


Jan Whitaker
JLWhitaker Associates, Melbourne Victoria
jwhit at janwhitaker.com
business: http://www.janwhitaker.com
personal: http://www.janwhitaker.com/personal/
commentary: http://janwhitaker.com/jansblog/

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