[LINK] Centrelink relies on artificial intelligence

[Ivan Trundle]

On 25/08/2008, at 5:21 PM, Roger Clarke wrote:

> At 17:03 +1000 25/8/08, David Boxall wrote:
>>> Centrelink is using natural language-based artificial intelligence  
>>> to
>>> ensure people get the financial benefits to which they are entitled.
>>> The intelligence forms the backbone of a business rules and  
>>> compliance
>>> software engine created by Aussie developer, Haley.
>
> Haley's predecessor, SoftLaw was doing this right through the 1990s.
>
> For example, a 2-minute Google found a timeline here:
> http://bizrules.info/weblog/2007/11/ 
> haley_rule_bursts_into_the_bus.html
>
> So what justifies an announcement in 2008, almost two decades after
> the original work?
>
> Note that I'm not expressing doubts about the *substance* of the
> claims.

My son's (and his friends) experience in dealing with Centrelink with  
regards to Youth Allowance tells me that they need all of the  
intelligence that they can get, artificial or otherwise.

iT