[LINK] curmudgeons wanted

[Adam Todd]

At 23:54 21/07/2008, Jan Whitaker wrote:
>At 01:15 AM 22/07/2008, stephen at melbpc.org.au wrote:
>>Q: What is Click-To-Call?  Eg: http://www.buttontel.com/faqs.cfm
>>
>>A: Click-to-call technology on your website can decrease web abandonment
>>and increase online sale conversions by up to 80%. Strategically place our
>>call back button on your website, and your browsers can receive an instant
>>call back from your sales team at no cost to them. The service works to
>>anywhere around the world using any telephone line. ButtonTel provides you
>>with the function to capture all your browser's important details to turn
>>your browsers into buyers.
>
>I'm sure there are privacy issues in this approach, but part of me 
>loves this idea. No more 'on hold'!! The consumer is the one truly 
>deciding the access they want. There is a much easier way to do 
>shopping around.

Except your number goes to a call centre, and joins a queue.  The 
callback and take several hours sometimes.

I had a terrible experience with one of these GREAT IDEAS when the 
call came in during a meeting I was in and the operator REFUSED to 
requeue my call, it was MY FAULT I could not take the call as they 
had taken the time to return my call.

I didn't trade with that company in the end and sent a copy of the 
Recording of the call I had made to their CEO for 'training and 
management' purposes.

Never heard back.