[LINK] curmudgeons wanted

[Adam Todd]

At 00:42 22/07/2008, Ivan Trundle wrote:
>On 22/07/2008, at 8:54 AM, Jan Whitaker wrote:
>
> >> A: Click-to-call technology on your website can decrease web
> >> abandonment
> >
> > I'm sure there are privacy issues in this approach, but part of me
> > loves this idea. No more 'on hold'!! The consumer is the one truly
> > deciding the access they want. There is a much easier way to do
> > shopping around.
>
>
>The principle of being able to talk (not type) to someone through a
>website is an interesting idea (embedded Skype etc).

Except the number of times I end up on a voice mail and never get a 
call back - even though its FREE!