[LINK] Worst interface I have seen for a while - the winner is Centrelink

Bernard Robertson-Dunn brd at iimetro.com.au
Thu Nov 27 13:58:33 AEDT 2008

Anthony Hornby wrote:
> Hi All,
> this amazed me.
> I had to go into Centrelink to sort out an appropriate level of access
> to their online website for childcare payments etc (don't go there -
> the online site is also terrible....).
So was this a problem with the ICT infrastructure or the application?

Do you think they should spend more or less money on the infrastructure?

Would they be better off improving the application?

If I seem a little paranoid about this, its because I am. As a taxpayer 
I want to see the government provide better services. If they have to 
spend twice as much on ICT to do so then I think they should.


Bernard Robertson-Dunn
Canberra Australia
brd at iimetro.com.au

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