[LINK] Worst interface I have seen for a while - the winner is Centrelink

[Anthony Hornby]

><rhetorical>
> So was this a problem with the ICT infrastructure or the application?
> Do you think they should spend more or less money on the infrastructure?
> Would they be better off improving the application?
> </rhetorical>

This was mostly a problem with the application, not the infrastructure.
The system was able to respond to my reasonable requests with
inappropriate or ill-considered responses in a perfectly reasonable
timeframe and without crashing or throwing exceptions at me <grin>

I wasn't really getting into the debate about the ICT rationalisation,
just commenting on a specific appalling example of interface design I
happened across ;-)


Anthony


On Thu, Nov 27, 2008 at 12:28 PM, Bernard Robertson-Dunn
<brd at iimetro.com.au> wrote:
> Anthony Hornby wrote:
>> Hi All,
>> this amazed me.
>>
>> I had to go into Centrelink to sort out an appropriate level of access
>> to their online website for childcare payments etc (don't go there -
>> the online site is also terrible....).
>>
> <rhetorical>
> So was this a problem with the ICT infrastructure or the application?
>
> Do you think they should spend more or less money on the infrastructure?
>
> Would they be better off improving the application?
> </rhetorical>
>
> If I seem a little paranoid about this, its because I am. As a taxpayer
> I want to see the government provide better services. If they have to
> spend twice as much on ICT to do so then I think they should.
>
> --
>
> Regards
> brd
>
> Bernard Robertson-Dunn
> Canberra Australia
> brd at iimetro.com.au
>
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