[LINK] Lost in the Blue Mountains: triple-0 operator 'uncaring'
ivan at itrundle.com
Thu Apr 16 16:56:23 AEST 2009
On 16/04/2009, at 4:38 PM, Marghanita da Cruz wrote:
> Triple Zero (000) is Australia's emergency number yet a surprising
> number of
> people don't know it, aren't sure when to use it or confuse it with
> emergency numbers.
In the wilderness first aid courses that I've attended over the years
(in a previous occupation/life), I was instructed to avoid calling 000
unless the emergency services are required to arrive at a (mapped)
road junction or location. This is an important distinction, and I can
see why the Blue Mountains tragedy unfolded the way that it did.
Triple-zero calls are handled at a national level, and so you need to
offer a good deal more information if the call is to be handled
properly, and in the minimum of time.
There is another number to call which will connect you directly to
LOCAL emergency services, so the required translation of what needs to
be done is minimised.
However, it's not foolproof: I once called for emergency medical
assistance in a remote area, and it took four hours before the ambos
discovered that the grid reference that I had given was mistranslated
by the local police, which sent the medivac team to another location
which unfortunately had a reasonable match with the correct location.
Luckily, the injured person survived. But if I had called 000, I doubt
if we would have seen help that day.
http://itrundle.com ivan at itrundle.com
ph: +61 (0)418 244 259 fx: +61 (0)2 6286 8742 skype: callto://ivanovitchk
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