[LINK] A wildly off-topic and doubtless already-done conversationabout words (was Re: Smartcard mooted for federal welfare payments)

Pilcher, Fred Fred.Pilcher at act.gov.au
Tue Apr 21 12:01:28 AEST 2009


Stil wrote: 

> For me, "customer" implies a one-off transaction of buying a 
> thing, whereas "client" seems to imply more of an on-going 
> relationship.  
> Also, "customer" seems a but low-rent shopkeeper in style, 
> and "client" seems the more professional word.

I've always defined a "customer" as someone who buys something from you,
whereas a client is someone to whom you provide a service, whether
they're paying for it or not.

If I'm alone in that, so be it, but calling welfare recipients
"customers" just seems wrong to me.

Fred 
  
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