[LINK] A wildly off-topic and doubtless already-done conversationabout words (was Re: Smartcard mooted for federal welfare payments)
jwhit at melbpc.org.au
Tue Apr 21 17:59:32 AEST 2009
At 12:01 PM 21/04/2009, Pilcher, Fred wrote:
>I've always defined a "customer" as someone who buys something from you,
>whereas a client is someone to whom you provide a service, whether
>they're paying for it or not.
>If I'm alone in that, so be it, but calling welfare recipients
>"customers" just seems wrong to me.
Beneficiaries? Entitlement receiver?
We just had a similar discussion at an au gov meeting. They talked
about citizens throughout, but their service is as much for people in
other countries as it is for actual citizens. They didn't have any
better ideas than 'individuals' or 'people'.
At least a social security or other benefit is a subset and not the
Melbourne, Victoria, Australia
jwhit at janwhitaker.com
Our truest response to the irrationality of the world is to paint or
sing or write, for only in such response do we find truth.
~Madeline L'Engle, writer
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