[LINK] Fwd: [aliaACTive] www.aph.gov.au - we want your feedback

[Carl Makin]

On 23/04/2009, at 11:06 AM, Ivan Trundle wrote:

> But it would take less than 10 minutes to set up on any decent
> website. That was the original complaint that I made: that setting up
> a survey, even with 100 questions, is absolutely trivial with the
> right tools. I do it almost daily, and it surprises me that any
> reasonable website does NOT have the resources to deploy this.

But you forget, this is a government department.

This is how it really goes.

1. Marketing decide they need a new survey,
2. They email a request to the web development area,
3. The web area bounces the request as it didn't come with a charge code
4. The marketing person goes to her Director who goes to the web area  
Director who then discuss budgets and priorities.  This takes a week.
5. The request is resubmitted and allocated to someone.  It goes back  
and forth between the web area and marketing until both are happy.   
This takes two weeks (at least).
6. Now they enter the change management process.  A Request For Change  
(RFC) is lodged and, if they are lucky this is a standard change and  
doesn't require Change Advisory Board (CAB) approval (1 week).  If not  
then it has to go before the next CAB meeting to be discussed and  
approved (2 weeks).
7. Once approved it is then placed on the Forward Schedule of Change  
(FSC) and scheduled for release during one of the mandated change  
windows (up to a month).
8. Survey now available, elapsed time 6 to 10 weeks.

No wonder they use sites like Survey Monkey.


Carl.