[LINK] RFC: SLAs for Wholesale ISPs
Roger.Clarke at xamax.com.au
Sat Apr 25 20:10:30 AEST 2009
I'd appreciate linker's thoughts on this one.
A retail ISP works closely with a wholesale ISP.
The retail ISP suffers a denial of service attack.
It occurs outside 'normal business hours', say 21:30 Friday night.
The retail ISP detects the problem and notifies the wholesale ISP.
The wholesale ISP says that it's too late at night and none of their
technicians are willing to come out and fix it.
I've anonymised the 'wholesale ISP'.
But, on my limited knowledge of the matter, it very much appears to
me that the wholesale ISP has fallen far short of acceptable
I'm inclined to name the company publicly.
Things that might make me change my mind include the following:
- the wholesale ISP acknowledges that its performance was inadequate
and agrees that the retail ISP can communicate that to its clients
- the wholesale ISP adjusts its SLA with the retail ISP to reflect
the level of service expected of a serious infrastructure provider
- linkers explain to me that I'm misunderstanding something about
how a mature, multi-level Internet industry works
Roger Clarke http://www.rogerclarke.com/
Xamax Consultancy Pty Ltd 78 Sidaway St, Chapman ACT 2611 AUSTRALIA
Tel: +61 2 6288 1472, and 6288 6916
mailto:Roger.Clarke at xamax.com.au http://www.xamax.com.au/
Visiting Professor in Info Science & Eng Australian National University
Visiting Professor in the eCommerce Program University of Hong Kong
Visiting Professor in the Cyberspace Law & Policy Centre Uni of NSW
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