[LINK] Phone firms told to stop being pests
Bernard Robertson-Dunn
brd at iimetro.com.au
Fri Jan 16 10:30:02 AEDT 2009
Phone firms told to stop being pests
Yuko Narushima
January 16, 2009
SMH
http://www.smh.com.au/news/home/technology/phone-firms-told-to-stop-being-pests/2009/01/15/1231608934067.html
Don't call me, I'll call you. That oft used line is not getting through
to phone companies, who are responsible for most nuisance phone calls to
private numbers in Australia, the Australian Communications and Media
Authority says.
The regulator's chairman, Chris Chapman, told telecommunications
companies yesterday to improve their performance, saying 55 per cent of
complaints the regulator received stemmed from unwanted calls promoting
phone plans and other related services.
"Consumers register their telephone numbers because they want to reduce
the number of telemarketing calls," Mr Chapman said. "It is unacceptable
to see that some telcos are not respecting that decision."
Since May 2007 it has been illegal for telemarketers to call numbers
listed on a "Do not call" register without consent. This includes mobile
and fixed line numbers.
That people who signed up to the register continued to be pestered was a
concern, Mr Chapman said. The use of overseas call centres had
contributed to the problem, he said.
In the past year the authority fined four telecommunications companies,
among them was a fine of $147,000 imposed on Dodo Australia in October.
Enforceable undertakings were accepted from Dodo, Astron Communications
and People Telecom, and formal warnings were issued to Global Telelinks,
Ezycall and m8 Telecom.
The authority estimated that 5 per cent of all businesses complained
about were responsible for 70 per cent of the total complaints received.
According to an online survey of 1000 people by the Australia Institute
last year, those on the register say they received seven unsolicited
telemarketing calls a month, compared with 10 a month for those not on
the register.
The study, Go Away Please, found Australians spent an average of 1.45
minutes on a telemarketing call or 147 minutes a year. That is a few
minutes shy of the running time of the movie epic Australia.
--
Regards
brd
Bernard Robertson-Dunn
Canberra Australia
brd at iimetro.com.au
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