[LINK] CBA says NetBank issues resolved

Bernard Robertson-Dunn brd at iimetro.com.au
Mon Jul 6 17:05:53 AEST 2009

It still looks like a mainframe to Netbank interface issue to me.

CBA says NetBank issues resolved
Chris Zappone
July 6, 2009 - 2:30PM

Commonwealth Bank says it has solved an internal software problem that 
dogged its online banking services and inconvenienced hundreds of 
thousands of customers.

It said today NetBank was now fully functional. Even so, some NetBank 
users continue to report problems with their accounts.

Is your account fully functional? Have your say on the NetBank outage.

"The data display issue which restricted the ability of some customers 
to view their transaction histories online using the regular display 
balance feature was resolved Sunday afternoon,'' the bank said in a 
statement today. "This problem is related to a software issue and we had 
IBM work with us to resolve the matter.

"The Commonwealth Bank unequivocally assures all customers that all 
account information, including balances, is correct and that the 
security of their accounts and personal information has not been breached.

"We regret the inconvenience caused to NetBank customers last week.''

The week of glitches began Sunday, June 28, the first point when CBA 
customers began reporting problems accessing their data.

The following day CommBank took its NetBank off-line because of what the 
bank said was "exceptionally high volumes of traffic...some of which 
appears to be malicious'', implying a possible hacker attack.

After re-establishing customers' connections to NetBank, three months of 
historical transactions were missing in many accounts, forcing the 
site's users to actively search for the transaction history.

CommBank said that last week's spike in traffic was unrelated to the 
database issues dogging customers.

Late last week, the bank had still been unable to give a time frame for 
the problem's resolution, leaving the industry's IT experts to question 
the CommBank's disaster recovery preparedness.

The most recent difficulties come after a string of glitches afflicting 
the bank's system, which is undergoing a $580 million upgrade.


Bernard Robertson-Dunn
Canberra Australia
brd at iimetro.com.au

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