[LINK] CBA says NetBank issues resolved

stephen at melbpc.org.au stephen at melbpc.org.au
Fri Jul 17 01:18:48 AEST 2009

brd writes,

> It still looks like a mainframe to Netbank interface issue to me.

Whatever it is, the saga continues. Tonight the Commonwealth Netbank
transfer service is down yet again. (Mind you, even just between one
of one's own accounts to another let alone transfers to anyone elses).

What a pain. But .. they have their thing in hand .. and even before
trying to transfer and being rejected, at login one's presented with:

"Important message from the Commonwealth Bank. System upgrades this 
weekend. From midnight (Sydney time) on Sunday 19 July and 5am (Sydney 
time) on Monday 20 July, we will be completing some necessary maintenance 
activities during which NetBank and Mobile Banking will be temporarily 
unavailable. We apologise for any inconvenience caused."

Whatever your real problem Netbank, just FIX IT ..

CBA says NetBank issues resolved
Chris Zappone
July 6, 2009 - 2:30PM

Commonwealth Bank says it has solved an internal software problem that 
dogged its online banking services and inconvenienced hundreds of 
thousands of customers.

It said today NetBank was now fully functional. Even so, some NetBank 
users continue to report problems with their accounts.

Is your account fully functional? Have your say on the NetBank outage.

"The data display issue which restricted the ability of some customers 
to view their transaction histories online using the regular display 
balance feature was resolved Sunday afternoon,'' the bank said in a 
statement today. "This problem is related to a software issue and we had 
IBM work with us to resolve the matter.

"The Commonwealth Bank unequivocally assures all customers that all 
account information, including balances, is correct and that the 
security of their accounts and personal information has not been breached.

"We regret the inconvenience caused to NetBank customers last week.''

The week of glitches began Sunday, June 28, the first point when CBA 
customers began reporting problems accessing their data.

The following day CommBank took its NetBank off-line because of what the 
bank said was "exceptionally high volumes of traffic...some of which 
appears to be malicious'', implying a possible hacker attack.

After re-establishing customers' connections to NetBank, three months of 
historical transactions were missing in many accounts, forcing the 
site's users to actively search for the transaction history.

CommBank said that last week's spike in traffic was unrelated to the 
database issues dogging customers.

Late last week, the bank had still been unable to give a time frame for 
the problem's resolution, leaving the industry's IT experts to question 
the CommBank's disaster recovery preparedness.

The most recent difficulties come after a string of glitches afflicting 
the bank's system, which is undergoing a $580 million upgrade.


Bernard Robertson-Dunn
Canberra Australia
brd at iimetro.com.au


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