[LINK] Lost in the Blue Mountains
david.boxall at hunterlink.net.au
Wed May 20 20:28:07 AEST 2009
On Wed, 20 May 2009 at 09:42:13 +0100 Leah Manta wrote:
> ... What is needed are intelligent people who can hold a
> conversation, think on the fly, be innovative, ADD to the script if
> needed, be dynamic in their lateral thinking processes and actually
> LISTEN to what is being said, rather than WANTING TO HEAR only what
> they want to hear.
> Simple really.
> Isn't it? Can't most people think? Diagnose, Process, Analyze,
> LISTEN, think more, and react?
For a Call Centre position, the selection process will filter out those
personality traits. Compliance and throughput above all.
David Boxall | Drink no longer water,
| but use a little wine
| for thy stomach's sake ...
| King James Bible
| 1 Timothy 5:23
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