[LINK] Transact's Behaviour, and Its Relevance to the NBN
Roger.Clarke at xamax.com.au
Mon Oct 19 15:51:20 AEDT 2009
I've listed below a couple of concerns about a major 'regional telco'.
It seems that Transact makes life very difficult for its retail ISPs.
It appears to include restrictive terms in its standard contract that
effectively prevent ISPs in the region from using services from other
2. Functional Separation
Transact also seems to have reneged on its original undertaking to
not directly compete with its retailers, i.e. to sustain
3. Universal Service within the Region
I raised with the Transact CEO a while back a particular problem I've
When the original cable-runs were done, the engineers badly
miscalculated in my corner of the suburb (or perhaps the
bean-counters scaled the engineers' numbers down). The result is
that my house and a couple of others nearby can't get a Transact
I pointed out to Slavich that this wasn't a tenable position in the
new context of a regional telco seeking to be part of the NBN -
because universality of coverage within the region is surely a
(Unless of course little corners of cabled areas are to be made
second-class citizens forced to depend on lower-bandwidth wireless
connections?). But he was dismissive of the problem.
It appears that there were service outages during the weekend that
affected at least some customers of at least some of Transact's
retail ISPs. Response time was poor (close to 48 hours). This isn't
the first time low-quality work by Transact staff or contractors has
These problems all appear to me to important aspects of the
negotiations between the new NBN and Transact.
Does anyone know what channels should be used to feed such concerns in?
[Declaration: if I sound a little peeved, it could be because, as
Chair of the ACT On-Line Services Advisory Group 10 years ago, I went
in to bat pretty strongly to make sure that the ACT Government
continued to support the Transact venture, despite the increasingly
large funding that was involved.]
Roger Clarke http://www.rogerclarke.com/
Xamax Consultancy Pty Ltd 78 Sidaway St, Chapman ACT 2611 AUSTRALIA
Tel: +61 2 6288 1472, and 6288 6916
mailto:Roger.Clarke at xamax.com.au http://www.xamax.com.au/
Visiting Professor in the Cyberspace Law & Policy Centre Uni of NSW
Visiting Professor in Computer Science Australian National University
More information about the Link