[LINK] Inaccessible web sites

[Ivan Trundle]

On 17/02/2010, at 10:44 AM, Marghanita da Cruz wrote:

> Curious as other mobile operators have been at the forefront of electronic billing.

Telstra are like any large megalithic corporation: their entire website suffers from the same malaise, and I can't see them improving it until their market share demonstrably shifts because of the billing problems: giving customers a clear view of their calls and charges is not on their horizon - it's amazing how many clicks (and blind alleys) are required and found in hunting down this very basic information on the Telstra site.

> Just thinking about the implications of this for the wider group of Telstra customers: I have been forced to use the Telstra site to view details of calls from my home phone line, which without notice, that I read, Telstra decided to drop from my paper bill.

I'm still able to get itemised (paper) output with my bill: you need to call them to opt back in to that 'service'.

> This on top of the fees to pay the Telstra bill, it would seem that Telstra has cottoned onto the Banks model for "service" charges.

Ultimately, we end up paying - site development doesn't come cheaply at this scale.

>> Another example is the 40 million iPhone/iPod touch users who cannot view Flash at all: either the site designer makes a site that detects their browser and delivers, or the site is shunned. Adobe tried to demonstrate to the public that 85% of the top 100 sites required Flash, yet failed to mention that almost all of them all offer non-Flash alternatives (which demonstrates that site designers will shift to where the market is, not that people will shift to what sites offer).
> <snip>
> 
> Ahh but flash is OK, for us Linux users. Though after installing the flash plug in I have now installed the Firefox plugin to block flash.

Is this a forward step?

> I advocate the use of Ogg/Theora - available across all platforms.

But not the iPhone OS.

iT