[LINK] Seeking Advice: Now I'm an Optus Blackspot

Michael Still mikal at stillhq.com
Tue May 4 21:41:47 AEST 2010

George Bray wrote:

> Credit to Optus for recognising the importance of the problem for me,
> and letting me quit the contract (rather than wanting me to hang
> around for the local blackspot issue to be resolved in the future
> sometime).

I am told by people who used to work at Optus that their policy is to 
give in early and often to TIO complaints unless it is a major matter of 
policy. This is mostly to do with the TIO's self funding fee structure, 
where your complaint probably cost Optus about $70.


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