[LINK] Telstra and Whirlpool
stephen at melbpc.org.au
stephen at melbpc.org.au
Wed May 5 16:46:28 AEST 2010
Telstra comes to the mountain
by Renai LeMay 05 May 2010, 1:36 PM (2 hours 55 minutes ago.)
<http://apcmag.com/telstra-comes-to-the-mountain.htm#>
Whirlpool users have had some of the biggest fallouts with Telstra over
the years. Now, Telstra is making up with them. http://whirlpool.net.au
Its safe to say that Australias largest telco Telstra hasnt exactly
had the *best* of relationships with the fiery denizens that reside in
the deep and swirling waters known as Whirlpool. And who can blame it?
After all, there is no company, issue or individual person that forum
posters on Whirlpool like to bash more than Telstra.
The big Ts name is constantly invoked with a mixture of disgust, fear
and dread and its not just broadband customers. Even the staff of
rival ISPs such as Internode have been known to post a few entries at
Telstras expense.
Throughout the long years since at least 2004, the sole representative of
Telstra on Whirlpool has been a man waging a single crusade to resurrect
the companys public image.
That man that brave, courageous man has been Telstra spokesperson
Craig Middleton, whose efforts in battle we think qualify him for a
Victorian Cross medal at the very least.
However, now it appears that the reinforcements have arrived. Middleton
posted the following on Whirlpool on Tuesday this week:
<http://forums.whirlpool.net.au/forum-replies.cfm?t=1437305>
"After many years of me being the main and often only official Telstra
rep and on WP, we now are expanding our online customer service and
support presence by having a range of official Telstra representatives
engaged in the Whirlpool forums.
Nick, Jase and I will be joined by a Telstra Operations rep so we can
provide responses and advice on customer issues, technical and billing
problems.
We hope that as well as helping individual members, others will benefit
from our input.
Telstra continues to recognise online and social media as a bi-
directional communication channel to connect with our customers, and the
boost to our Whirlpool presence is all about supporting our customers.
regards
Craig"
--
Middletons post was followed shortly by the entrance of other Telstra
representatives such as Nick and Jase (who will now be on Whirlpool duty
full-time). We suspect the Whirlpool effort is an extension of Telstras
highly successful engagement with Twitter.
Generally Whirlpool regulars greeted the Telstra invading force with
overwhelming hospitality. (see APC article)
And eventually even that level of civility ended and the trolls came out
as the debate raged long and hard about the ins and outs of Telstras
Whirlpool participation.
But we particularly feel for Telstras Jase, who, it appears, has been
tracked down by the Whirlpool faithful: http://i39.tinypic.com/w1ahhh.jpg
--
Cheers,
Stephen
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