[LINK] Roaming charges discussion paper
stephen at melbpc.org.au
stephen at melbpc.org.au
Thu May 27 23:03:58 AEST 2010
Australia-NZ roamers ripped off?
Have your say:
(Submissions close on Friday 2 July 2010)
"New report suggests trans-Tasman roaming costs are excessive"
by Tim Lohman (Computerworld) 27th May, 2010 <www.computerworld.com.au>
The lack of public transparency around the prices charged for mobile
roaming between Australia and New Zealand is leading to bill shock for
consumers, a new industry discussion paper claims.
The Trans-Tasman mobile roaming paper, put together by the Ministry of
Economic Development in New Zealand, and the Department of Broadband,
Communications and the Digital Economy in Australia, is seeking public
and industry comment on this as it seeks to address what is believed to
be a degree of market failure on mobile roaming.
The prices appear to be above, and the pricing transparency and consumer
awareness below, those which might prevail in a competitive market, the
The retail analysis undertaken by the [government] Agencies provides
some evidence of market failure
However, more information and further
analysis is required for the Agencies to conclude that this is indeed the
The departments are calling on the public and industry to express their
views on trans-Tasman roaming charges and the provide feedback on whether
other services are suitable substitutes for mobile roaming.
The paper also claims that, despite the massive uptake of mobile devices
in both countries, the issue of mobile roaming fees have received little
examination, with no regulator or government agency in Australia or New
Zealand previously considering the trans-Tasman mobile roaming market in
Increasingly, the ability to communicate regardless of location is seen
as an essential business tool and a necessity for individual travellers,"
the paper reads.
International mobile roaming (IMR) customers within Australia and New
Zealand have raised concerns about the quality and charges of services
provided to them, and some operators have raised concerns about the
wholesale prices they face in the trans-Tasman market.
On top of reducing the cost of mobile roaming charges, the departments
said that resolving roaming issues also played an important role in
facilitating a single economic market.
The concept of a trans-Tasman Single Economic Market first emerged at
government-to-government level in 2004, the paper reads. Ultimately,
the long-term aim is to have a seamless trans-Tasman business environment
in which it is as easy for Australian and New Zealand companies to do
business in the other country as it is at home.
This will enhance the ability of Australia and New Zealand to increase
national productivity, maintain and drive job creation and foster
The report can be viewed online:
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