[LINK] RFI: Hotmail, Flickr, Google Docs
Roger Clarke
Roger.Clarke at xamax.com.au
Fri Oct 8 17:40:44 AEDT 2010
I'm working on a paper for the Bled eConference next June.
Its purpose is to evaluate the quality of outsourced consumer services.
I've picked three categories and one provider of each:
- Webmail - Hotmail (Microsoft)
- picture galleries - Flickr (Yahoo!)
- document prep and maintenance - Docs (Google)
I've extracted the Terms of Service of each of them, so that I can
check how they stack up against the needs of consumers.
But the descriptions of the infrastructure and business processes are
very sparse. I need to have more depth of understanding about how
they work, e.g. backup and recovery, formats supported,
version-management, etc.
I've found a few things on the net so far, but not a lot.
I'd appreciate pointers to in-depth descriptions of the three
services, i.e. not so much the functionality visible to the end-user,
but rather the plumbing.
The emergent draft is here:
The Cloudy Future of Consumer Computing
Are Outsourced Consumer Applications Risk-Managed?
http://www.rogerclarke.com/EC/CCC.html
Constructively negative feedback on *any* aspect is very welcome, natch.
--
Roger Clarke http://www.rogerclarke.com/
Xamax Consultancy Pty Ltd 78 Sidaway St, Chapman ACT 2611 AUSTRALIA
Tel: +61 2 6288 1472, and 6288 6916
mailto:Roger.Clarke at xamax.com.au http://www.xamax.com.au/
Visiting Professor in the Cyberspace Law & Policy Centre Uni of NSW
Visiting Professor in Computer Science Australian National University
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