[LINK] NBN network surveillance centre
Jan Whitaker
jwhit at melbpc.org.au
Tue Feb 8 09:36:04 AEDT 2011
At 11:45 PM 7/02/2011, stephen at melbpc.org.au wrote:
>NBN Co plans to open a round-the-clock network surveillance operations
>centre, in Melbourne at the end of April, that will house three tiers of
>network support including a specialist tactical response unit.
They could have picked a less provocative name: surveillance? How
about monitoring? NMOC? Probably open to too many puns. Better, just
call in a NOC and not try to cover everything they do in the name.
Surveillance is just going to get up people's noses.
One thing NBN Co. can do that will make customer service better than
current circumstances is to be certain that their front line customer
service staff can speak and understand spoken English, unlike those
who are currently dealing with outages on the Telstra phone network.
I just finished talking with a friend on her mobile whose landline
stopped working from the Victorian downfall on Friday night. Of
course that is their internet connection as well as their voice
system. Whenever they can manage to get through to Telstra, which is
awful because of the high demand, the person they speak too can't
understand and can't give them proper advice, so the customer is
steaming by the time they've slammed down the phone (figuratively,
because it's a mobile) in frustration. This guy is a currency trader
and is losing lots of money while off line. And he's not been able to
get his back-up wifi to work either.
They live on a *hill* and not in a flood plane. My guess is their
comms pits got wet. They had 7 inches of rain at their place, one of
the highest amounts during the storms. So the issue of comms outages
is not just in Qld, folks. And the roads around them are mostly
closed except for one direction that leads to a one-lane open on the
one road that lets them out onto the Princes Highway.
Jan
Melbourne, Victoria, Australia
jwhit at janwhitaker.com
blog: http://janwhitaker.com/jansblog/
business: http://www.janwhitaker.com
Our truest response to the irrationality of the world is to paint or
sing or write, for only in such response do we find truth.
~Madeline L'Engle, writer
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