[LINK] NBN network surveillance centre

Stilgherrian stil at stilgherrian.com
Tue Feb 8 09:57:17 AEDT 2011

On 08/02/2011, at 9:36 AM, Jan Whitaker wrote:
> One thing NBN Co. can do that will make customer service better than 
> current circumstances is to be certain that their front line customer 
> service staff can speak and understand spoken English, unlike those 
> who are currently dealing with outages on the Telstra phone network. 

NBN Co is a wholesale provider. Its "customers" are retail telcos. NBN Co's staff will not be speaking to retail residential or business customers.


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