[LINK] NBN network surveillance centre
stil at stilgherrian.com
Tue Feb 8 09:57:17 AEDT 2011
On 08/02/2011, at 9:36 AM, Jan Whitaker wrote:
> One thing NBN Co. can do that will make customer service better than
> current circumstances is to be certain that their front line customer
> service staff can speak and understand spoken English, unlike those
> who are currently dealing with outages on the Telstra phone network.
NBN Co is a wholesale provider. Its "customers" are retail telcos. NBN Co's staff will not be speaking to retail residential or business customers.
Internet, IT and Media Consulting, Sydney, Australia
mobile +61 407 623 600
fax +61 2 8569 2006
ABN 25 231 641 421
More information about the Link