[LINK] Change in Telstra Timed-Call Charges

Roger Clarke Roger.Clarke at xamax.com.au
Mon Feb 21 10:45:28 AEDT 2011

I received a response from Telstra.  Copy below.

It was pleasantly prompt.

It also completely failed to address the questions I asked.

Can anyone think of a regulator that a complaint could be sent to?


>From: "Jamieson, Peter C" <Peter.Jamieson at team.telstra.com>
>To: Roger Clarke <Roger.Clarke at xamax.com.au>
>Date: Sun, 20 Feb 2011 15:13:09 +1100
>Subject: RE: Change in Telstra Timed-Call Charges
>Mr Clarke
>Thank you taking the time to write to me.
>I understand your concern regarding our recent advice of some 
>changes to our pricing structures.
>These changes were made to provide a more consistent structure 
>across our price plans.  Our analysis showed that for the majority 
>of customers, these changes would not result in a significant 
>increase in charges.
>I would be happy to have a consultant contact you to ensure your 
>current plan with us is the most appropriate for your usage.
>Please advise if you would like me to have someone call you.
>In the meantime, thank you again for your note, and for your loyalty 
>as a Telstra customer.
>Peter Jamieson
>Executive Director Customer Service & Sales |Telstra Consumer and 
>Telstra Country Wide
>11/180 Lonsdale Street, Melbourne  VIC   3000
>+61 3 8647 7926


>From: Roger Clarke [mailto:Roger.Clarke at xamax.com.au]
>Sent: Thursday, 17 February 2011 11:20 PM
>To: Peter.Jamieson at telstra.com.au
>Subject: RFI: Change in Telstra Timed-Call Charges
>Mr Peter Jamieson
>Executive Director
>Customer Sales and Service
>Melbourne   VIC   3000
>Dear Mr Jamieson
>Re: xxxxxxxxxxxxxx
>Your letter dated 14 Feb announces that Telstra is "changing the way
>we charge for timed calls".
>Timed calls (i.e. by subscribers not on various kinds of plan, to
>mobile, STD and international numbers) will be charged at the upper
>end of a 60-second block instead of the upper end of a 30-second
>That's an 11% increase for a call that clicks just over 4 minutes.
>And it's a 100% increase in the time-cost for the large numbers of
>sub-30-second calls.
>1.  Would you please advise whether you have had this dramatic
>increase approved by any authority, and if so which authority that
>was.  The fact that it's being achieved through a change in the
>structure of the tariff doesn't change the fact that it's a dramatic
>2.  What stops you making it 2-minute blocks say next year?  And
>5-minute blocks when you think you can get away with it?
>I look forward to your answers to these questions.
>Thank you for your assistance.
>Yours sincerely

Roger Clarke                                 http://www.rogerclarke.com/

Xamax Consultancy Pty Ltd      78 Sidaway St, Chapman ACT 2611 AUSTRALIA
                    Tel: +61 2 6288 1472, and 6288 6916
mailto:Roger.Clarke at xamax.com.au                http://www.xamax.com.au/

Visiting Professor in the Cyberspace Law & Policy Centre      Uni of NSW
Visiting Professor in Computer Science    Australian National University

More information about the Link mailing list