[LINK] Change in Telstra Timed-Call Charges
Roger.Clarke at xamax.com.au
Mon Feb 21 10:45:28 AEDT 2011
I received a response from Telstra. Copy below.
It was pleasantly prompt.
It also completely failed to address the questions I asked.
Can anyone think of a regulator that a complaint could be sent to?
>From: "Jamieson, Peter C" <Peter.Jamieson at team.telstra.com>
>To: Roger Clarke <Roger.Clarke at xamax.com.au>
>Date: Sun, 20 Feb 2011 15:13:09 +1100
>Subject: RE: Change in Telstra Timed-Call Charges
>Thank you taking the time to write to me.
>I understand your concern regarding our recent advice of some
>changes to our pricing structures.
>These changes were made to provide a more consistent structure
>across our price plans. Our analysis showed that for the majority
>of customers, these changes would not result in a significant
>increase in charges.
>I would be happy to have a consultant contact you to ensure your
>current plan with us is the most appropriate for your usage.
>Please advise if you would like me to have someone call you.
>In the meantime, thank you again for your note, and for your loyalty
>as a Telstra customer.
>Executive Director Customer Service & Sales |Telstra Consumer and
>Telstra Country Wide
>11/180 Lonsdale Street, Melbourne VIC 3000
>+61 3 8647 7926
>From: Roger Clarke [mailto:Roger.Clarke at xamax.com.au]
>Sent: Thursday, 17 February 2011 11:20 PM
>To: Peter.Jamieson at telstra.com.au
>Subject: RFI: Change in Telstra Timed-Call Charges
>Mr Peter Jamieson
>Customer Sales and Service
>Melbourne VIC 3000
>Dear Mr Jamieson
>Your letter dated 14 Feb announces that Telstra is "changing the way
>we charge for timed calls".
>Timed calls (i.e. by subscribers not on various kinds of plan, to
>mobile, STD and international numbers) will be charged at the upper
>end of a 60-second block instead of the upper end of a 30-second
>That's an 11% increase for a call that clicks just over 4 minutes.
>And it's a 100% increase in the time-cost for the large numbers of
>1. Would you please advise whether you have had this dramatic
>increase approved by any authority, and if so which authority that
>was. The fact that it's being achieved through a change in the
>structure of the tariff doesn't change the fact that it's a dramatic
>2. What stops you making it 2-minute blocks say next year? And
>5-minute blocks when you think you can get away with it?
>I look forward to your answers to these questions.
>Thank you for your assistance.
Roger Clarke http://www.rogerclarke.com/
Xamax Consultancy Pty Ltd 78 Sidaway St, Chapman ACT 2611 AUSTRALIA
Tel: +61 2 6288 1472, and 6288 6916
mailto:Roger.Clarke at xamax.com.au http://www.xamax.com.au/
Visiting Professor in the Cyberspace Law & Policy Centre Uni of NSW
Visiting Professor in Computer Science Australian National University
More information about the Link