[LINK] Change in Telstra Timed-Call Charges

[Richard Chirgwin]

Roger - probably nobody. AFAIK there isn't any regulation of call 
prices, hasn't been for quite some time.

RC

On 21/02/11 10:45 AM, Roger Clarke wrote:
> I received a response from Telstra.  Copy below.
>
> It was pleasantly prompt.
>
> It also completely failed to address the questions I asked.
>
> Can anyone think of a regulator that a complaint could be sent to?
>
> _________________________________________________________________________
>
>
>> From: "Jamieson, Peter C"<Peter.Jamieson at team.telstra.com>
>> To: Roger Clarke<Roger.Clarke at xamax.com.au>
>> Date: Sun, 20 Feb 2011 15:13:09 +1100
>> Subject: RE: Change in Telstra Timed-Call Charges
>>
>> Mr Clarke
>>
>> Thank you taking the time to write to me.
>>
>> I understand your concern regarding our recent advice of some
>> changes to our pricing structures.
>>
>> These changes were made to provide a more consistent structure
>> across our price plans.  Our analysis showed that for the majority
>> of customers, these changes would not result in a significant
>> increase in charges.
>>
>> I would be happy to have a consultant contact you to ensure your
>> current plan with us is the most appropriate for your usage.
>>
>> Please advise if you would like me to have someone call you.
>>
>> In the meantime, thank you again for your note, and for your loyalty
>> as a Telstra customer.
>>
>> Regards
>>
>> Peter Jamieson
>> Executive Director Customer Service&  Sales |Telstra Consumer and
>> Telstra Country Wide
>> 11/180 Lonsdale Street, Melbourne  VIC   3000
>> +61 3 8647 7926
> _________________________________________________________________________
>
>
>> From: Roger Clarke [mailto:Roger.Clarke at xamax.com.au]
>> Sent: Thursday, 17 February 2011 11:20 PM
>> To: Peter.Jamieson at telstra.com.au
>> Subject: RFI: Change in Telstra Timed-Call Charges
>>
>> Mr Peter Jamieson
>> Executive Director
>> Customer Sales and Service
>> Telstra
>> Melbourne   VIC   3000
>>
>> Dear Mr Jamieson
>>
>> Re: xxxxxxxxxxxxxx
>>
>> Your letter dated 14 Feb announces that Telstra is "changing the way
>> we charge for timed calls".
>>
>> Timed calls (i.e. by subscribers not on various kinds of plan, to
>> mobile, STD and international numbers) will be charged at the upper
>> end of a 60-second block instead of the upper end of a 30-second
>> block.
>>
>> That's an 11% increase for a call that clicks just over 4 minutes.
>>
>> And it's a 100% increase in the time-cost for the large numbers of
>> sub-30-second calls.
>>
>> 1.  Would you please advise whether you have had this dramatic
>> increase approved by any authority, and if so which authority that
>> was.  The fact that it's being achieved through a change in the
>> structure of the tariff doesn't change the fact that it's a dramatic
>> increase.
>>
>> 2.  What stops you making it 2-minute blocks say next year?  And
>> 5-minute blocks when you think you can get away with it?
>>
>> I look forward to your answers to these questions.
>>
>> Thank you for your assistance.
>>
>> Yours sincerely
>