[LINK] Coping with Cloudbursts

[Roger Clarke]

[One way to grasp what you'll get - and not get - in cloud services 
is to look at the terms offered for the 'premier' edition as distinct 
from the grotty, cheap version you're thinking of buying.]


Google offers "premier" support for App Engine-just don't call on weekends
Jon Brodkin
Ars Technica
11 October 2011
http://arstechnica.com/business/news/2011/10/google-offers-premier-support-for-app-engine-just-dont-call-on-weekends.ars

Google is targeting its App Engine platform-as-a-service cloud to 
business customers with a new $500-per-month plan that includes 
"premier support" and a 99.95 percent uptime service-level agreement. 
[The $500 p.mo. is for support only, so usage charges are additional.]

But:
-   customers may only contact Google after attempting to fix errors themselves
-   "downtime" only counts against the SLA if there is more than a 
ten percent error rate and five consecutive minutes of degraded 
service.
-   support hours of operation are limited to weekdays and 
non-holidays, and from midnight to 6pm Pacific time [UT-7]

-- 
Roger Clarke                                 http://www.rogerclarke.com/
			            
Xamax Consultancy Pty Ltd      78 Sidaway St, Chapman ACT 2611 AUSTRALIA
                    Tel: +61 2 6288 1472, and 6288 6916
mailto:Roger.Clarke at xamax.com.au                http://www.xamax.com.au/

Visiting Professor in the Cyberspace Law & Policy Centre      Uni of NSW
Visiting Professor in Computer Science    Australian National University