[LINK] itNews: eGovt to be the norm after only 20 yrs?
Roger.Clarke at xamax.com.au
Wed Nov 7 09:23:44 AEDT 2012
British Government services to go digital by default
Nov 7, 2012 7:33 AM (1 hour ago)
The British government is aiming to accelerate savings of billions of
pounds through a redesign of its seven largest websites, making
transactions between government, subjects and businesses digital by
A sweeping new digital strategy announced by UK Paymaster General and
Cabinet Office Minister Francis Maude will push tax payments, driving
test bookings and other government-related transactions online, the
Maude is expecting savings of £1.2 billion in the first three years
and £1.7 billion annually from 2015 ($1.84 and $2.6 billion
Inland Revenue, the Departments for Transport, Work and Pensions,
Business, Information and Skills, Environment, Farming and Rural
Affairs as well as the Ministry of Justice and the Home Office are
part of Maude's digital strategy.
Between them, the seven agencies handle 90 percent of all central
government transactions, or over a billion a year across 650 services.
"Digital services are much more convenient because they can be
accessed whenever you want them," Maude told the Guardian.
"They are also much more efficient, saving taxpayers' money and the
user's time. Online transactions can be 20 times cheaper than by
phone, 30 times cheaper than face-to-face, and up to 50 times cheaper
than by post".
However, the Guardian's report notes that going digital for
government services could disadvantage low-income groups and points
to research that shows 18 percent of adults never or rarely using the
Internet, while a further 12 percent are offline and unwilling to get
Roger Clarke http://www.rogerclarke.com/
Xamax Consultancy Pty Ltd 78 Sidaway St, Chapman ACT 2611 AUSTRALIA
Tel: +61 2 6288 1472, and 6288 6916
mailto:Roger.Clarke at xamax.com.au http://www.xamax.com.au/
Visiting Professor in the Faculty of Law University of NSW
Visiting Professor in Computer Science Australian National University
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