[LINK] ADSL problems with AAPT/Pacnet, NSW

[grove at zeta.org.au]

Noel wrote:


On Mon, 2013-02-18 at 14:59 +1100, grove at zeta.org.au wrote:

> Hi,
> my ADSL2+ connection has been down since 12:30AM Sunday morning.
> My contract is with Pacific Internet, who seems to have recently done some 
> partnering with AAPT.

> Now this weekend I have my phone, but no ADSL since Sunday.  There was no notification 
> of a problem and today I find out that there is a NSW wide issue with ADSL related to 
> Pacific Internet and likely AAPT.

> Lodged a service fault with pacnet?

I did this on Sunday morning and had one call back 8 hours later to get me 
to do the cable shuffle, ie plug/unplug everything, move the heavy cabinet 
etc, which I dutifully did to fulfil my obligations to the scripted helpdesk
gods.....  ...this is in spite of me using the diagnostics of my switch
to comprehend that there was line sync and ATM connectivity etc.....

> ADSL not working can mean anything, are you still in line sync? if so
> what errors does your modem report?

I have Line sync, but the problem lies at the ISP PPPoE/auth server which 
was going up and down without ever offering a route...

>>I can't find any info online about this, or what happened and no time for 
>>a resolution.  I was wondering if anyone on Link has any ideas?!

> That's unacceptable, and I'd be surprised if pacnet told you " who knows
> when" they should have given you a tentative ETR when they isolated the
> cause, up to 24 hours to get a port reset (by time they actually get
> upstream to do it), or, if no sync, that can take 24hrs to ten days if
> needs to go to field tech.

Well, it apparently came on again about 3:00pm yesterday afternoon,
and promptly lost the connection again at 5:30pm.

It seems to have come online again at about 5:00am this morning,
which is why I am writing this now (from work)....

...and no, I haven't had any call backs this time....

Not very happy if this is my regular "service" now.
It would seem they (AAPT or someone) decided to "stabilise" my
connection by dropping the attainable line rate, so I am 
now at about 4495kbps now.

When I signed up for the service, I was promised "Up To" 20000kbps ;)

It's that "up to" that needs to be dragged through the streets
and flogged mercilessly - "up to" is the biggest cop out, ever.....


rachel

-- 
Rachel Polanskis                 Kingswood, Greater Western Sydney, Australia
grove at zeta.org.au                http://www.zeta.org.au/~grove/grove.html
 	The more an answer costs, the more respect it carries.