[LINK] ADSL problems with AAPT/Pacnet, NSW

[Noel Butler]

On Mon, 2013-02-18 at 14:59 +1100, grove at zeta.org.au wrote:

> Hi,
> my ADSL2+ connection has been down since 12:30AM Sunday morning.
> My contract is with Pacific Internet, who seems to have recently done some 
> partnering with AAPT.



> 
> Now this weekend I have my phone, but no ADSL since Sunday.  There was no notification 
> of a problem and today I find out that there is a NSW wide issue with ADSL related to 
> Pacific Internet and likely AAPT.
> 


Lodged a service fault with pacnet?

ADSL not working can mean anything, are you still in line sync? if so
what errors does your modem report?



> I can't find any info online about this, or what happened and no time for 
> a resolution.  I was wondering if anyone on Link has any ideas?!
> 


That's unacceptable, and I'd be surprised if pacnet told you " who knows
when" they should have given you a tentative ETR when they isolated the
cause, up to 24 hours to get a port reset (by time they actually get
upstream to do it), or, if no sync, that can take 24hrs to ten days if
needs to go to field tech.


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