[LINK] Customer Satisfaction website service

[Jan Whitaker]

This is really cool -- GetSatisfaction. https://getsatisfaction.com/
I needed to send a suggestion to Bluestacks and signed up for this 
service in order to do so. Then today, I wanted to make a suggestion 
to Ghostery (a firefox lockdown addon) and there is this same system 
again. I signed on with my same login info (something that many 
feedback systems are requiring nowadays) and thought -- something is 
happening here -- the same thing for both companies? So I dug a 
little further.

Companies and organisations can use GetSatisfaction as a customer 
feedback system without building their own AND provide a user 
community discussion platform. They even offer a free option, which 
might be useful for small businesses, not-for-profits and community 
organisations.
https://getsatisfaction.com/corp/small-business-forum/index

 From a customer/consumer view, this is a way to provide feedback 
relatively painlessly. Yes, you are providing an email address and a 
localised password for participation, which is only reasonable. And 
they do reserve the rights to do everything Facebook does. And it is 
really a marketing support company. But for some reason these things 
didn't bother me so much because I feel like I'm actually getting 
something done as a result of participation -- improving products I'm 
using and learning possibly from other product users.

What do you guys think?

Jan


Melbourne, Victoria, Australia
jwhit at janwhitaker.com
blog: http://janwhitaker.com/jansblog/
business: http://www.janwhitaker.com

Our truest response to the irrationality of the world is to paint or 
sing or write, for only in such response do we find truth.
~Madeline L'Engle, writer

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