[LINK] shafted by my ISP [iinet]: how often does this happen in Australia?

[Michael Skeggs mike@bystander.net]

Hi Andrew,
I'm not sure why you are concluding ill will on iinet's part rather than an
error?
Have you perhaps used all your "peak" hours quota and are being throttled
back?
In any case, I don't think LINK is the right forum to raise this - it looks
like a technical support issue to me, unless you have something to indicate
otherwise?
Hope you get it sorted.
Regards,
Michael Skeggs


On 21 October 2013 16:05, Andrew Thornton <secretelf77 at gmail.com> wrote:

>
>
>                     Hello
>                             IInet has engaged in unethical and
> unprofessional business ethics of a level that I have never come across
> before:
>
>                             I have had adsl2 with them for about 6 years
> without any problems. A month ago my internet for some reason slowed
> down to 1995 dial up speed. So I phoned iinet. For 3 weeks they ran me
> around doing isolation tests, checking phone lines, checking for malware
> etc each time blaming me for the slow down. Only about a week ago, after
> I had spent 1000 bucks on a new router, electricians and so on, did
> iinet admit that it is 100% their fault at their end. Two pieces of
> evidence made it impossible for them to deny it: [1] I found a pattern
> that my internet is at normal speed until 8 am when it plunges to a
> crawl and [2] I get normal speed at any time if I go into iinet ftp
> sections but I get a lousy crawl elsewhere on the net. So I lodged a
> fault and I have got no feedback from this a week later. I have
> submitted a complaint to the Ombudsman. iinet have 2 weeks to respond.
> They won't respond. I no longer exist as far as iinet are concerned.
> Never mind that this morning I received the auto debit charge of 59
> dollars 95. 59.95 for what??????? Where is the Monty Python skit? I had
> to harass their finance dept a few days ago to get a pro rata refund.
> They better have kept to that.
>
>                            The deadline of 2 weeks may become moot if I
> leave these clowns. But that is complex as I am in a 2 person business
> in which I don't own the internet account. In the meantime pages take 20
> minutes to load and the video content that I paid for on Lynda and
> Digital Tutors is useless; I am a digital modeller who uses Zbrush. It
> is more luck than management that I am not being damaged more by my
> inability to use video content.
>
>                            Anyway, to me there is only 1 explanation
> that makes sense: iinet have shafted me. I am a low GB user; I use about
> 30 GB a month. They have done a flag scan of all low-use accounts. Then
> they have given them to spotty nosed gamers who give iinet more cash.
> This points to the unethical profiteering at all costs, anti-customer
> ethos of both iinet and their head honcho Michael Malone. A few days ago
> iinet had a propaganda fest open day in Perth. Their slogan was "iinet
> knows business". Sure. They know business - the business of ripping you
> off and shafting you.
>
>                          I have also been censored by whirlpool.com.au
> where as tooold2rock I have been banned from posting in the iinet
> section of the forum. I don't care who knows that that's who am I. This
> shows the joke site that whirlpool is; it's just 1 ISP advert where free
> speech is not permitted.
>
>                          Internet in this country has a long, long way
> to go until it is mature industry that is customer focused. Now it is a
> cabal of spivs [look at Optus' overcharging] who sell products that are
> rubbish by world standards. I say "rubbish" as someone whose internet
> use is modest. I am not a gamer. I am amazed at all of this. I had no
> idea that shafting occurred. IInet are the most ethically deprived
> company that I have used since Funk and Wagnalls in the 80's who double
> crossed me over extra books.
>
>                        Incredible. Welcome to Australia where you DON'T
> get what you pay hard earned money for. In fact the company just turns
> around and screws you in the hunt for profit.
>
>                       Andrew
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